Please Note: Willow Transformations is in the process of moving to a new location
Please contact us for additional information
Massage Sessions are scheduled by appointment only
Hours of availability vary
Please email or call for availability and to schedule your appointment
Thank you. We appreciate that you’ve chosen us for your massage and bodywork needs. To provide the best service possible to our clients we have implemented the following policies
Cancellation Policy
24-Hour Notice: We respectfully ask that you provide us with a 24-hour notice of any schedule changes or cancellation requests. Please understand that a 24-notice allows us to fill the missed appointment time so that our clients can receive the services that they need.
Cancellation Fee: 100% of the service fee will be charged for appointments not cancelled within the 24-hour notice period. Payment is due before your next appointment.
Emergencies/Illnesses: We are completely understanding that emergencies arise and illness occur at inappropriate times. Massage/bodywork is not appropriate care for infectious or contagious illnesses. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask that you do the same. Please do not risk your own safety trying to make your appointments. For late cancellations due to emergency, illness, or inclement weather, the cancellation fee may be waived but this is to be determined on a case-by-case basis.
Late Arrival Policy
We request that you arrive 5-10 minutes prior to your appointment time to allow for completion of the necessary paperwork and answer any intake questions that the therapist may have. Appointment times are reserved for each client and therefore, despite our efforts to accommodate for late arrivals, oftentimes we cannot exceed the reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so, we will add time to your session to make up for our late arrival or adjust the service charge accordingly.
